/* Conversation workspace refresh. Reuses the shared inDesk color tokens. */

.conversation-page {
    --conversation-side-width: clamp(290px, 24vw, 340px);
}

.conversation-page .conversation-page-header {
    align-items: flex-end;
    gap: 24px;
    margin-bottom: 20px;
}

.conversation-page-header .page-header-copy {
    display: grid;
    gap: 7px;
}

.conversation-page-header .page-header-copy > p:first-child {
    color: var(--muted);
    font-size: .69rem;
    font-weight: 720;
    letter-spacing: .06em;
    text-transform: uppercase;
}

.conversation-page-header .heading-with-type {
    align-items: center;
    flex-wrap: wrap;
    gap: 9px 11px;
}

.conversation-page-header .conversation-subject-heading {
    max-width: 920px;
    font-size: clamp(1.75rem, 3.1vw, 2.65rem);
    font-weight: 740;
    letter-spacing: -.055em;
    line-height: 1.08;
}

.conversation-page-header .mailbox-type {
    min-height: 27px;
    padding-inline: 9px;
}

.conversation-header-contact {
    display: flex;
    min-width: 0;
    align-items: center;
    gap: 10px;
    margin-top: 3px;
}

.conversation-header-avatar {
    display: grid;
    width: 34px;
    height: 34px;
    flex: 0 0 auto;
    place-items: center;
    border: 1px solid var(--brand-line);
    border-radius: 11px;
    background: var(--brand-soft);
    color: var(--brand);
    font-size: .76rem;
    font-weight: 780;
    letter-spacing: -.02em;
}

.conversation-header-contact-copy {
    display: grid;
    min-width: 0;
    gap: 1px;
}

.conversation-header-contact-copy strong,
.conversation-header-contact-copy a {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.conversation-header-contact-copy strong {
    color: var(--ink-soft);
    font-size: .8rem;
    font-weight: 680;
}

.conversation-header-contact-copy a {
    color: var(--muted);
    font-size: .7rem;
}

.conversation-header-contact-copy a:hover {
    color: var(--brand);
}

.conversation-page-header .conversation-tags--detail,
.conversation-page-header .conversation-presence {
    margin-top: 2px;
}

.conversation-page .conversation-page-actions {
    align-items: center;
    justify-content: flex-end;
    gap: 7px;
    padding-bottom: 3px;
}

.conversation-page .conversation-page-actions > span {
    min-height: 27px;
}

.conversation-layout--chat {
    gap: 16px;
    grid-template-columns: minmax(0, 1fr) var(--conversation-side-width);
}

.conversation-layout--chat .conversation-main {
    position: relative;
    grid-template-rows: minmax(250px, 1fr) auto;
    overflow: hidden;
    border-color: rgba(216, 225, 234, .96);
    border-radius: 19px;
    background: var(--panel);
    box-shadow: 0 16px 44px rgba(23, 32, 51, .075);
}

.conversation-layout--chat .conversation-message-list {
    overflow-y: auto;
    overflow-x: hidden;
    border-bottom: 0;
    background:
        radial-gradient(circle at 10% 0%, rgba(37, 99, 235, .035), transparent 18rem),
        linear-gradient(180deg, var(--surface-hover), var(--panel-soft));
    padding: clamp(18px, 2.2vw, 28px);
    scrollbar-color: var(--line-hover) transparent;
    scrollbar-gutter: stable;
    scrollbar-width: thin;
}

.conversation-message-list::-webkit-scrollbar,
.conversation-layout--chat .side-card::-webkit-scrollbar,
.conversation-composer-panel::-webkit-scrollbar {
    width: 8px;
}

.conversation-message-list::-webkit-scrollbar-thumb,
.conversation-layout--chat .side-card::-webkit-scrollbar-thumb,
.conversation-composer-panel::-webkit-scrollbar-thumb {
    border: 2px solid transparent;
    border-radius: 999px;
    background: var(--line-hover);
    background-clip: padding-box;
}

.conversation-message-list .timeline {
    width: 100%;
    max-width: 960px;
    gap: 21px;
    margin: 0 auto;
}

.conversation-message-list .message {
    width: 94%;
    max-width: 900px;
}

.conversation-message-list .message.agent {
    width: 90%;
    align-self: flex-end;
}

.conversation-message-list .message.note,
.conversation-message-list .message.system {
    width: 88%;
    align-self: center;
}

.conversation-message-list .message-head {
    gap: 12px;
    padding: 0 5px 7px;
}

.conversation-message-list .message.agent .message-head {
    flex-direction: row-reverse;
}

.conversation-message-list .message-head time {
    display: inline-flex;
    min-height: 24px;
    align-items: center;
    border: 1px solid rgba(216, 225, 234, .9);
    border-radius: 999px;
    background: rgba(255, 255, 255, .78);
    color: var(--muted);
    font-size: .65rem;
    font-variant-numeric: tabular-nums;
    padding: 3px 8px;
    white-space: nowrap;
}

.conversation-message-author {
    display: inline-flex;
    min-width: 0;
    align-items: center;
    gap: 9px;
}

.conversation-message-avatar {
    display: grid;
    width: 31px;
    height: 31px;
    flex: 0 0 auto;
    place-items: center;
    border: 1px solid var(--info-line);
    border-radius: 10px;
    background: var(--info-soft);
    color: var(--info);
    font-size: .69rem;
    font-weight: 780;
}

.message.agent .conversation-message-avatar {
    border-color: var(--process-line);
    background: var(--process-soft);
    color: var(--process);
}

.conversation-message-author-copy {
    display: grid;
    min-width: 0;
    gap: 1px;
}

.conversation-message-author-copy strong,
.conversation-message-author-copy small {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.conversation-message-author-copy strong {
    color: var(--ink);
    font-size: .78rem;
    font-weight: 720;
}

.conversation-message-author-copy small {
    color: var(--muted);
    font-size: .65rem;
}

.conversation-message-list .message-bubble {
    border-color: rgba(216, 225, 234, .96);
    border-radius: 6px 17px 17px 17px;
    background: var(--panel);
    box-shadow: 0 8px 26px rgba(23, 32, 51, .055);
}

.conversation-message-list .message.agent .message-bubble {
    border-color: var(--brand-line);
    border-radius: 17px 6px 17px 17px;
    background: linear-gradient(145deg, var(--brand-soft), var(--panel));
}

.conversation-message-list .message.note .message-bubble {
    border-radius: 15px;
    box-shadow: 0 8px 24px rgba(109, 40, 217, .055);
}

.conversation-message-list .message-bubble > .message-body {
    color: var(--ink-soft);
    font-size: .84rem;
    line-height: 1.72;
    padding: 17px 20px 20px;
}

.conversation-message-list .message-bubble > .delivery {
    padding-inline: 20px;
}

.conversation-message-list .message-bubble > .attachments {
    margin-inline: 20px;
}

.conversation-composer-actions {
    position: relative;
    z-index: 3;
    border-top: 1px solid var(--line);
    background: var(--panel);
    box-shadow: 0 -14px 34px rgba(23, 32, 51, .045);
}

.conversation-composer-toolbar {
    min-height: 58px;
    gap: 6px;
    background: linear-gradient(180deg, var(--panel), var(--surface-hover));
    padding: 7px 10px;
}

.conversation-composer-action {
    min-height: 42px;
    border-color: transparent;
    border-radius: 11px;
    font-size: .8rem;
    padding: 8px 12px;
}

.conversation-composer-action:hover {
    border-color: var(--line);
    background: var(--panel);
}

.conversation-composer-action[aria-pressed="true"],
.conversation-composer-action.is-active,
.conversation-composer-action.active {
    border-color: var(--brand-line);
    background: var(--brand-soft);
    box-shadow: 0 5px 14px rgba(37, 99, 235, .08);
}

.conversation-composer-panel {
    max-height: min(54vh, 470px);
    max-height: min(54dvh, 470px);
    overflow-y: auto;
    overflow-x: hidden;
    border-top-color: var(--line);
    background:
        linear-gradient(180deg, rgba(248, 250, 252, .75), var(--panel) 70px);
    padding: 15px 18px 18px;
    scrollbar-color: var(--line-hover) transparent;
    scrollbar-gutter: stable;
    scrollbar-width: thin;
}

.conversation-composer-panel--note {
    background: linear-gradient(180deg, var(--note-soft), var(--panel) 88px);
}

.conversation-composer-panel .reply-form {
    gap: 12px;
}

.conversation-composer-panel .quick-replies {
    display: grid;
    align-items: center;
    gap: 10px 12px;
    grid-template-columns: minmax(118px, .32fr) minmax(0, 1fr);
    border-color: var(--line);
    border-radius: 12px;
    background: var(--panel-soft);
    padding: 10px 11px;
}

.conversation-composer-panel .quick-replies-header {
    align-items: flex-start;
    flex-direction: column;
    justify-content: center;
    gap: 1px;
}

.conversation-composer-panel .quick-replies-header label {
    color: var(--ink-soft);
    font-size: .74rem;
}

.conversation-composer-panel .quick-replies-manage {
    font-size: .67rem;
}

.conversation-composer-panel .quick-replies-picker {
    gap: 7px;
}

.conversation-composer-panel .quick-replies-picker select,
.conversation-composer-panel .quick-replies-insert {
    min-height: 40px;
}

.conversation-composer-panel .quick-replies-insert {
    border-radius: 10px;
}

.reply-form-body > label {
    color: var(--ink-soft);
    font-size: .73rem;
    margin-bottom: 6px;
}

.conversation-composer-panel .reply-form-body > textarea,
.conversation-composer-panel--forward .reply-form textarea,
.conversation-composer-panel--note .reply-form textarea {
    min-height: 126px;
    max-height: 240px;
    border-color: var(--line);
    background: var(--panel);
    box-shadow: 0 1px 2px rgba(23, 32, 51, .035);
    font-size: .84rem;
    line-height: 1.6;
    padding: 12px 14px;
}

.reply-form-signature {
    display: grid;
    align-items: center;
    gap: 5px 12px;
    grid-template-columns: minmax(132px, .34fr) minmax(190px, 1fr);
}

.reply-form-signature .quick-replies-header {
    align-items: flex-start;
    grid-column: 1;
    grid-row: 1 / 3;
}

.reply-form-signature > select {
    min-height: 40px;
    grid-column: 2;
    grid-row: 1;
}

.reply-form-signature > p.muted {
    grid-column: 2;
    grid-row: 2;
    font-size: .67rem;
    line-height: 1.35;
    margin: 0;
}

.reply-form-copy {
    border-top: 1px solid var(--line);
    padding-top: 8px;
}

.reply-form-copy > summary {
    width: fit-content;
    border-radius: 8px;
    color: var(--muted-strong);
    font-size: .72rem;
    font-weight: 680;
    padding: 5px 7px;
}

.reply-form-copy[open] > summary {
    background: var(--panel-soft);
    color: var(--brand);
}

.conversation-composer-panel .reply-actions {
    position: sticky;
    z-index: 2;
    bottom: -18px;
    gap: 8px;
    border-top: 1px solid rgba(216, 225, 234, .82);
    background: rgba(255, 255, 255, .94);
    margin: 12px -2px 0;
    padding: 12px 2px 4px;
    -webkit-backdrop-filter: blur(10px);
    backdrop-filter: blur(10px);
}

.conversation-composer-panel .reply-actions .button {
    min-height: 40px;
    font-size: .77rem;
}

.conversation-layout--chat .side-card {
    position: relative;
    align-self: stretch;
    max-height: 100%;
    overflow-y: auto;
    overflow-x: hidden;
    border-color: rgba(216, 225, 234, .96);
    border-radius: 19px;
    background: var(--panel);
    box-shadow: 0 16px 44px rgba(23, 32, 51, .065);
    scrollbar-color: var(--line-hover) transparent;
    scrollbar-gutter: stable;
    scrollbar-width: thin;
}

.conversation-layout--chat .side-card-body {
    padding: 0;
}

.conversation-side-card-header {
    position: sticky;
    z-index: 4;
    top: 0;
    display: flex;
    min-height: 60px;
    align-items: center;
    gap: 10px;
    border-bottom: 1px solid var(--line);
    background: rgba(255, 255, 255, .92);
    padding: 11px 15px;
    -webkit-backdrop-filter: blur(12px);
    backdrop-filter: blur(12px);
}

.conversation-side-card-icon {
    display: grid;
    width: 34px;
    height: 34px;
    flex: 0 0 auto;
    place-items: center;
    border-radius: 11px;
    background: var(--brand-soft);
    color: var(--brand);
}

.conversation-side-card-heading {
    display: grid;
    min-width: 0;
    gap: 1px;
}

.conversation-side-card-heading strong {
    color: var(--ink);
    font-size: .8rem;
    font-weight: 720;
}

.conversation-side-card-heading small {
    overflow: hidden;
    color: var(--muted);
    font-size: .66rem;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.side-card-body > .customer-details-section {
    padding: 17px;
}

.side-card-body .customer-details-section h2,
.side-card-body .side-section h3 {
    color: var(--ink);
    font-size: .82rem;
    font-weight: 730;
    letter-spacing: -.015em;
}

.side-card-body .customer-details-section h2 {
    margin-bottom: 12px;
}

.side-card-body .customer-profile-identity {
    gap: 2px;
}

.side-card-body .customer-profile-name {
    font-size: .83rem;
}

.side-card-body .customer-profile-email {
    font-size: .72rem;
}

.side-card-body .customer-profile-source {
    border-radius: 9px;
    font-size: .67rem;
    margin-top: 10px;
}

.side-card-body .customer-profile-directory-link {
    display: inline-flex;
    min-height: 32px;
    align-items: center;
    border-radius: 8px;
    background: var(--brand-soft);
    font-size: .71rem;
    font-weight: 690;
    margin-top: 12px;
    padding: 6px 9px;
}

.side-card-body .side-section {
    margin: 0;
    border-top: 1px solid var(--line);
    padding: 17px;
}

.side-card-body .conversation-details-section dl {
    display: grid;
    gap: 4px 12px;
    grid-template-columns: minmax(84px, .55fr) minmax(0, 1fr);
    margin-top: 12px;
}

.side-card-body .conversation-details-section dt,
.side-card-body .conversation-details-section dd {
    margin: 0;
}

.side-card-body .conversation-details-section dt {
    color: var(--muted);
    font-size: .67rem;
    padding-top: 3px;
}

.side-card-body .conversation-details-section dd {
    color: var(--ink-soft);
    font-size: .73rem;
}

.side-card-body .conversation-details-section dd small {
    display: block;
    color: var(--muted);
    font-size: .64rem;
    margin-top: 3px;
}

.side-card-body form.side-section {
    gap: 11px;
    background: linear-gradient(180deg, var(--surface-hover), var(--panel));
}

.side-card-body form.side-section label {
    font-size: .72rem;
    margin-bottom: 6px;
}

.side-card-body form.side-section select {
    min-height: 42px;
    font-size: .76rem;
}

.side-card-body form.side-section p.muted {
    font-size: .67rem;
    line-height: 1.5;
    margin: 8px 0 0;
}

.side-card-body form.side-section > .button {
    width: 100%;
    min-height: 40px;
    font-size: .74rem;
}

.side-card-body .recent-conversation-link {
    border-radius: 9px;
    padding: 9px;
}

.side-card-body .recent-conversation-link:hover {
    background: var(--brand-soft);
    text-decoration: none;
}

@media (min-width: 981px) {
    .conversation-layout--chat {
        height: max(420px, calc(100vh - 220px));
        height: max(420px, calc(100dvh - 220px));
        height: var(--conversation-workspace-height, max(420px, calc(100dvh - 220px)));
        grid-template-columns: minmax(0, 1fr) var(--conversation-side-width);
    }

    .conversation-layout--chat .conversation-main {
        height: auto;
    }

    .conversation-layout--chat .side-card {
        max-height: 100%;
    }
}

@media (max-width: 1180px) {
    .conversation-page {
        --conversation-side-width: 286px;
    }

    .conversation-page .conversation-page-header {
        align-items: flex-start;
    }

    .conversation-page-header .conversation-subject-heading {
        font-size: clamp(1.7rem, 3.2vw, 2.25rem);
    }
}

@media (min-width: 861px) and (max-width: 980px) {
    .conversation-layout--chat {
        height: auto;
        grid-template-columns: minmax(0, 1fr);
    }

    .conversation-layout--chat .conversation-main {
        height: max(500px, calc(100vh - 210px));
        height: max(500px, calc(100dvh - 210px));
        height: var(--conversation-workspace-height, max(500px, calc(100dvh - 210px)));
    }

    .conversation-layout--chat .side-card {
        max-height: none;
        overflow: visible;
    }

    .conversation-side-card-header {
        position: static;
    }
}

@media (max-width: 860px) {
    .conversation-page .conversation-page-header {
        align-items: flex-start;
    }

    .conversation-layout--chat {
        display: grid;
        height: auto;
        gap: 18px;
        grid-template-columns: minmax(0, 1fr);
    }

    .conversation-layout--chat .conversation-main {
        display: block;
        height: auto;
        overflow: hidden;
    }

    .conversation-layout--chat .conversation-message-list {
        max-height: none;
        overflow: visible;
    }

    .conversation-composer-panel {
        max-height: none;
        overflow: visible;
    }

    .conversation-layout--chat .side-card {
        max-height: none;
        overflow: visible;
    }

    .conversation-side-card-header {
        position: static;
    }
}

@media (max-width: 680px) {
    .conversation-page .conversation-page-header {
        display: grid;
        gap: 16px;
    }

    .conversation-page .conversation-page-actions {
        justify-content: flex-start;
        padding: 0;
    }

    .conversation-page-header .conversation-subject-heading {
        font-size: 1.7rem;
    }

    .conversation-message-list .message,
    .conversation-message-list .message.agent,
    .conversation-message-list .message.note,
    .conversation-message-list .message.system {
        width: 100%;
        max-width: none;
    }

    .conversation-message-list .message-head,
    .conversation-message-list .message.agent .message-head {
        align-items: flex-start;
        flex-direction: row;
    }

    .conversation-message-list .message-head time {
        margin-left: auto;
    }

    .conversation-composer-toolbar {
        padding-inline: 8px;
    }

    .conversation-composer-action {
        min-height: 40px;
        font-size: .76rem;
        padding-inline: 10px;
    }

    .conversation-composer-panel {
        padding: 13px 14px 16px;
    }

    .conversation-composer-panel .quick-replies {
        grid-template-columns: minmax(0, 1fr);
    }

    .conversation-composer-panel .quick-replies-header {
        align-items: center;
        flex-direction: row;
    }

    .reply-form-signature {
        align-items: stretch;
        grid-template-columns: minmax(0, 1fr);
    }

    .reply-form-signature .quick-replies-header,
    .reply-form-signature > select,
    .reply-form-signature > p.muted {
        grid-column: 1;
        grid-row: auto;
    }

    .conversation-composer-panel .reply-actions {
        display: grid;
        grid-template-columns: minmax(0, 1fr);
    }

    .conversation-composer-panel .reply-actions .button {
        width: 100%;
    }

    .conversation-message-list .message-bubble > .message-body {
        padding: 14px 16px 17px;
    }

    .conversation-side-card-header,
    .side-card-body > .customer-details-section,
    .side-card-body .side-section {
        padding-inline: 15px;
    }
}

@media (max-width: 460px) {
    .conversation-header-contact {
        max-width: 100%;
    }

    .conversation-message-author-copy small {
        max-width: 190px;
    }

    .conversation-message-list .message-head time {
        border: 0;
        background: transparent;
        padding-inline: 0;
    }

    .conversation-composer-action .icon {
        display: none;
    }
}

@media (prefers-reduced-motion: reduce) {
    .conversation-composer-action,
    .conversation-message-list .message-bubble,
    .side-card-body .recent-conversation-link {
        transition: none;
    }
}